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Job Title:  CONSUMER SERVICES ASSISTANT 2

CONSUMER SERVICES ASSISTANT 2 - 60036011
Posting Close Date:  N/A
Location: 

LAS VEGAS, NEVADA, US, 89104 LAS VEGAS, NEVADA, US, 89146

Requisition Id:  12247

CONSUMER SERVICES ASSISTANT 2 - Requisition ID: [[id]] 

Recruitment Type: Open Competitive 

Posting Close Date: N/A 

Geographical Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson  

 

Department: DEPARTMENT OF HEALTH AND HUMAN SERVICES

Division: DHHS - PUBLIC AND BEHAVIORAL HEALTH 

Business Unit: HR-SO NEV ADULT MENTAL HEALTH 

Work Type: PERMANENT 

*Pay Grade: GRADE 20 

Salary Range: $28,292.40 - $40,340.16 

Full-Time/Part-Time: Full Time 

 

Recruiter: JONI M ABRAHAM 

Phone:  702 486-2900 

Email: jabraham@admin.nv.gov 

 

 

Position Description

Southern Nevada Adult Mental Health Services (SNAMHS) is hiring for Consumer Services Assistant 2.

 

Consumer Services Assistants assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.

 

Incumbents will provide frontline reception and support as needed for the clinic as a back-up to administrative assistants, monitoring the waiting room for safety and cleanliness. Incumbents will complete orientations with new clients. Incumbents will complete annual file paperwork updates as needed with clients. The position will provide peer support and Clubhouse activities to clients; assist clients in completing intake and orientation forms; provide basic clarification of agency processes, client rights, and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care, and new services or residential support; conduct peer-to-peer recovery group sessions; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and prepare progress notes.

 

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-10_0//

Minimum Qualifications

  • Ability to read and write standard business correspondence and one year of mental health consumer advocacy experience, six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress, providing client perspective to service providers, and providing peer support such as assisting clients to present complaints and resolve problems, complete forms, and adjust to changes in levels of care; OR six months experience as a Consumer Services Assistant I in Nevada State service; OR an equivalent combination of education and experience.

 

The Examination

Application Evaluation Exam

  • The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

 

Special Requirements

  • A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
  • A valid driver's license is required at the time of appointment and as a condition of continuing employment.
  • A State of Nevada/FBI background check will be required of the selected applicant.

This recruitment may close at any time based on the number of applications received.  Qualified applicants are encouraged to apply as soon as possible.

 

*The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range.

 

The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

 


Nearest Major Market: Las Vegas